Help / Your Account

If you forget your password

Forgotten password? No problem. LedgerBear has a standard email-based password reset flow.

The reset flow

  1. On the sign-in page, click Forgot your password?.
  2. Enter your email address and submit.
  3. Check your inbox. If the address is registered, you'll get an email with a reset link. (If you don't get one, check spam. If it's still not there, your account may not be registered under that email address.)
  4. Click the link in the email. It takes you to a "Reset Password" page with three fields: your email, the reset token (already filled in from the link), and a space for a new password.
  5. Enter a new password (6–80 characters) and submit.
  6. You're signed in automatically with the new password.

The reset link has a built-in expiration. If you don't use it promptly, clicking it will show an error saying the token is invalid or expired. Go back to the forgot-password flow and request a new one — a fresh email with a fresh link.

What happens to your other sessions

Resetting your password invalidates every session tied to your user across every device and browser. If you were signed in on your phone when you reset from your desktop, the phone's session ends and you'll have to sign in again with the new password.

This is intentional. If someone got hold of your old password, they're forced out of LedgerBear along with you.

If you don't get the email

Common causes and fixes:

  • Spam folder. Always worth a check.
  • Wrong email. Make sure you used the email address you registered with. If you have multiple, try the other ones.
  • Registration wasn't completed. If you got as far as receiving an invitation but never finished creating a LedgerBear account, there's nothing to reset. Contact the person who invited you and ask for a fresh invitation.
  • Email delivery issue. If none of the above applies, wait a few minutes (email can take a bit) and try once more. If it still doesn't arrive, contact support.

If you didn't request it

If you get a password-reset email that you didn't ask for, just ignore it. Your account isn't changed until someone actually uses the link and sets a new password. The link expires on its own; no action required on your part.

That said, if you get these regularly and you didn't trigger any of them, someone else may be trying to access your account. Consider strengthening your password — see Changing your password.